Returns & Complains

- Returns and Complaints

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1. Returns for Glass and Gallery Products:

2. Fancy Puffs offers returns or exchanges for glass and gallery products in the following situations:

• The wrong item was shipped

• The item arrived damaged or defective

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Please note that all glass and gallery products must be returned in their original packaging and in unused condition within 14 days of receiving the item. If the product is returned in used or damaged condition, a restocking fee of up to 15% may apply.

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- Complaints:

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1. If you have any complaints or concerns about your order, please contact us within 48 hours of receiving the item. We will do our best to resolve any issues you may have.

2. Legal Requirements:

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- Non-Refundable Shipping:

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1. Please note that shipping costs are non-refundable, and customers are responsible for any return shipping fees.

2. Contact Information:

3. If you have any questions or concerns, please contact us directly at info@fancypuffs.com or call +1 (305) 327-8337.

We hope this policy provides clarity and assurance to our customers. If you have any further questions or concerns, please don't hesitate to contact us.